Spirit, Frontier among airlines that mishandle wheelchairs most

With an airline flight, the most important thing is getting to your destination safe and sound. But perhaps the second-most important thing is making sure your stuff gets there safe and sound, as well.

That’s doubly important when you need that stuff to get around once you land. The Department of Transportation Office of Aviation Consumer Protection’s Air Travel Consumer Reports track which U.S. airlines fail to properly handle checked wheelchairs and motorized scooters, whether that means those mobility devices are getting “lost, damaged, delayed,” or “pilfered.” This Quartz analysis of those reports shows how often that happened in the first half of this year.

Click through to see which carriers were the most likely to mishandle checked bags.

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Mishandling Rate: 6.66 mobility devices per 1,000

Between January and June, Delta handled about 76,000 mobility devices and mishandled about 500 of them.

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Mishandling Rate: 7.16 mobility devices per 1,000

January and June, Allegiant handled about 14,000 mobility devices and mishandled about 100 of them.

4 / 12

Mishandling Rate: 9.67 mobility devices per 1,000

Between January and June, United handled about 73,000 mobility devices and mishandled about 700 of them.

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Mishandling Rates: 9.67 mobility devices per 1,000

Between January and June, Hawaiian handled about 7,000 mobility devices and mishandled about 100 of them.

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Mishandling Rate: 14.68 mobility devices per 1,000

Between January and June, JetBlue handled about 14,000 mobility devices and mishandled 200 of them.

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Mishandling Rate: 15.2 mobility devices per 1,000

January and June, Southwest handled about 120,000 mobility devices and mishandled 2,000 of them.

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Mishandling Rate: 15.21 mobility devices per 1,000

Between January and June, Alaska handled about 16,000 mobility devices and mishandled 200 of them.

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Mishandling Rate: 16.77 mobility devices per 1,000

Between January and June, American handled about 78,000 mobility devices and mishandled 1,300 of them.

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Mishandling Rate: 19.4 mobility devices per 1,000

Between January and June, Frontier handled about 14,000 mobility devices and mishandled 300 of them.

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Mishandling Rate: 24.96 mobility devices per 1,000

Between January and June, Spirit handled about 12,000 mobility devices and mishandled 300 of them.

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